Our Personalised Care

Nurse coordinators

At Genea, we have a team of dedicated, supportive and experienced staff who appreciate the difficulty of what you are going through.

 Our nurse coordinators are available right through a cycle to provide advice, support and understanding and are your primary contact at the clinic. They are available any time to answer your questions. They liaise on your behalf with your Genea doctor, and they can also help you organise appointments with your Genea doctor.

The nurse coordinators will be there to take you step-by-step through your treatment, and if you are ever unsure or worried about something you are encouraged to give them a call.

Counsellors

With all the best science, will and care in the world, IVF and other fertility treatments sometimes don't work, or pregnancies that get started, can fail. Assisted conception can take quite an emotional toll, but it doesn't have to.

There is no 'right' way to cope with infertility and infertility treatment because different people have different emotional responses. The emotional impact of infertility can be very unsettling, and despite being a normal reaction, it can seem anything but normal. Infertility can mean different things to different people who experience it.

For some their infertility is short term and is resolved quickly. For others the experience is prolonged, more distressing, and more challenging to resolve. Feelings of frustration, sadness, anxiety and lack of control are common, even for people who do not normally experience these feelings.

There is usually no additional fee for sessions with our counsellors before, during and immediately after your treatment cycle, so please use this opportunity if you want to. If you are not sure whether counselling is appropriate for you, please call us, give it a try, and then decide - there is no obligation to take it further.

Appointments can be made directly with the counsellors by calling reception on 02 9229 6420.