Whether you're just starting out or you've been trying for a while, it's important to remember the emotions, worries and thoughts you are trying to deal with are valid and common. You are not alone.
One in six Australian couples will have a fertility issue at some point in their lives and one in 10 couples will have trouble conceiving their second child. You are not alone.
Don’t panic, your fertility journey doesn’t have to be an express service straight to IVF. Some simple changes can improve your chance of conceiving naturally.
Our team will work closely with you to design a personalised program to ensure the best possible chance.
With 40% of fertility issues being male related, it may be time to find out more.
We're dedicated to helping you achieve your dream - taking home a healthy baby. We offer a range of services - from Fertility Fit to IVF and genetic diagnosis of pre-implantation embryos - all with the aim of easing your journey to successful pregnancy.
Our intention, driven by 25 years of planning, compassion and research investment, is to put our words into action for you so that you can feel assured that there is no better care and no better chance of a healthy baby to be found. Anywhere.
Because of the care, technology and expertise we put into your care, you’ll have a better chance of taking home a baby.
At Genea we work with only the best specialists and science, resulting in leading success rates. Find the right specialist or the clinic that suits you today.
We are subject to the Privacy Act 1988 (Cth) (the Privacy Act) and, as a health services provider, the Health Records and Information Privacy Act 2002 (NSW) (the HRIP Act). The Privacy Act sets out Privacy Principles (APPs) and the HRIP Act sets out Health Privacy Principles (HPPs).
As a healthcare provider, Genea is also subject to the National Safety and Quality Health Service Standards (2012), the Australian Charter of Healthcare Rights (2008) and the Australian Open Disclosure Framework (2013) which also imposes standards (including with respect to privacy) that we must comply with to maintain our accreditation.
What ‘personal information’ does Genea collect and hold?
We collect the following types of personal information:
We collect your information in the following ways:
We will collect personal and health information directly from you wherever reasonably practicable. However, sometimes we may obtain health information about you from your referring doctor, fertility specialist or other treating doctors. Sometimes we may obtain health information about you from your partner or family member when it is not practicable to obtain it from you. If this ever happens we will always confirm that information with you as soon as possible.
We may also collect some information that is not personal information because it does not identify you. For example, we may collect anonymous answers to surveys or aggregated information about how our website is used.
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Genea is a provider of health services. ‘Health information’ is a highly sensitive type of personal information and is subject to further protection as it contains more private and comprehensive details about an individual. Health information is personal information or an opinion about:
‘Health information’ includes your personal information. Once you are a patient of Genea (or if we have collected health information about you), we also treat your personal information as ‘health information’ and all personal and health information is also protected by the HRIP Act.
Health information that we collect may include:
If you become a patient of Genea your health information will be held in your medical record. This is comprised of both hard copy and electronic records and will be established at the commencement of your treatment, or on admission into day surgery. It will contain medical, nursing and scientific information and documentation produced during your treatment. It includes any procedures and tests carried out at Genea or elsewhere (and those results are provided to us).
If you do not become a patient of Genea or receive any health services from us, any health information we obtain about you will be destroyed. Your personal information will be retained, with your consent, for future communications with you.
Your personal and health information is collected and used to ensure you can be informed about the services that we provide, that you receive the best possible care if you become a patient of Genea, and for us to manage the health services we provide to you effectively. It will also be used to:
send communications (including results) to you and your treating doctors
It will also be used internally for the administrative, marketing, planning, product or service development, quality control and research purposes of Genea and its related bodies corporate.
If any of the personal or health information you provide is not accurate or complete, or you choose not to provide us with your personal information, it may detrimentally affect the services that we provide or we may be unable to provide you with our services at all.
Genea will take all reasonable steps to ensure your information is protected from misuse and loss and from unauthorised access, modification or disclosure. We will hold your health information across both electronic and hard copy form and information is destroyed or de-identified when no longer needed and when the legislative period relevant to medical records has expired.
Genea uses a patient identification numbering system whereby a unique number is issued to each patient at the time of his or her first visit. It remains connected to your name and other personal identifying information as it is not practicable for us to provide health services individuals anonymously or under pseudonyms.
Prior to the receipt of health services, however, Genea is able to provide information of a general nature on an anonymous basis.
All in-patient records are coded at discharge and securely stored. Statistical data is supplied to the NSW Department of Health and the National Perinatal Epidemiology and Statistics Unit. This is statistical de-identified data.
We have an internal policy with respect to how confidential information will be treated in-house to protect your privacy from accidental disclosure. They include the following directives that:
Genea has in place the following IT protection:
As our website and email is linked to the internet, and the internet and email transmitted over it is inherently insecure, we cannot provide assurance regarding the security of transmission of information you communicate to us on-line or via email. We also cannot guarantee that the information you supply will not be intercepted while being transmitted. Accordingly, any information which you transmit to us online or via email is transmitted at your own risk.
We may disclose your personal and health information to our employees, related bodies corporate, contractors and service providers for the purposes of us providing the health service to you and managing our business. We may also disclose your personal and health information to healthcare professionals directly involved in your treatment. However, if you are hospitalised as a result of your treatment and your records are needed urgently, they will be forwarded to the relevant medical professional without waiting for written consent.
Health information may also be provided to third parties if we are legally obliged to do so by a court subpoena, statutory authority, search warrant, coronial summons or to defend a legal action. If information is requested by a third party connected to you it must be accompanied by an original written authorisation from you to release that information.
There may be instances where mailing houses, couriers, payment processors, data entry services providers, electronic network administrators and debt collectors are be provided with some of your personal details. They will never have access to your treatment information.
Genea does undertake and participate in medical research with collaborators that sometimes involves identifiable health information. Such research proposals must be presented to the Genea Ethics Committee for approval prior to any project commencing and follow strict guidelines. We will always request your permission to be involved in such research and your written consent to release your information to third party researchers.
Your personal and health information will never be disclosed other than as described in this policy.
You may request access to any information we hold about you at any time. Where we hold information about you that you are entitled to access, we will provide you with suitable means of accessing it. We will not charge you for making the request. In circumstances where you request a copy there may be a fee of $50.00 to cover our administrative costs.
There may be instances where we cannot grant you access to some of the information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others. If that is the case, we will provide you with a written explanation of those reasons.
If you believe that the information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment and amend it if we conclude that it requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the information stating that you disagree with it.
We may contact you directly or send you communications and information about our services that we consider may be of interest to you. These communications may be sent in various forms, including mail, phone and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will use that method of communication. In addition, at any time you may opt-out of receiving communications from us by contacting us (see the details below) or by using opt-out facilities provided in the communication and we will the ensure that your name is removed from our mailing list.
We will not provide your personal information to other organisations for the purposes of such communications.
No personal or health information is disclosed to parties outside Australia except in circumstances where you request and consent to its release (ie the shipment of biological material to an overseas clinic).
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we may investigate it.
All complaints will be dealt with confidentially. We will in the first instance contact you to confirm what investigation action will occur, conduct the internal investigation into the alleged breach and communicate the outcome to you in writing and invite a response to our conclusion about the complaint. If we receive a response from you, we will also assess it and advise if we have changed our view.
You may also contact the relevant Privacy Commission – either with respect to the Privacy Act at the Office of the Australian Information Commissioner at www.oaic.gov.au OR the HRIP Act at the Office of the Privacy Commissioner New South Wales at www.ipc.nsw.gov.au
Please address correspondence to:
Privacy@genea.com.au or post to
Level 2/321 Kent Street
SYDNEY NSW 2000