Patient feedback

At Genea, we take our patients’ feedback seriously. Every patient receives a patient satisfaction survey after their cycle and these are then reviewed closely by all our teams. From August to October 2019 the average patient satisfaction has been 86%.

We are committed to ensuring your interactions and communication with all our departments are clear, compassionate and consistent.

Our Patient Experience Manager is happy to be contacted directly via the below form or please speak to any of the team involved in your care. All information you give us will be handled with the utmost respect to your privacy.

Email us

First name

Last name

Phone number

Email address

Your feedback

Genea Fertility has legal obligations to protect your personal information and to provide you with details about how we deal with this information. Please read our Privacy Policy and Collection Statement.

For all enquiries, call:
1300 361 795

Email us

Genea shares patient stories to help people experiencing infertility to understand that they are not alone. Hearing about other people experiencing the same challenges is a powerful way to break the isolation and stigma that often surrounds infertility. We share these stories with the intent to inform, educate and comfort and have no intention to create unreasonable expectations of beneficial treatment. Similarly, we have no intention for our community to believe the stories told are the outcomes that would be achieved for every patient.

Home Privacy Policy Disclaimer Genea Group