Latest COVID-19 information

COVID safe website badgeUpdated Monday, 12 July 2021
 

The COVID-19 situation across Australia is fluid with differing health directions in each state and territory. We have gathered as much information as possible on the COVID-19 Safety Measures in place in each of our clinics and outlined it below but please remember that this is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you as soon as possible.

We know that this is a difficult situation and these restrictions are upsetting for some of you but we thank you for your support. As always, the safety and wellbeing of our patients and staff is of paramount importance. Our highly-experienced Fertility Counsellors are available to support you. You can contact them directly through Reception or by emailing counselling@genea.com.au.

Click through to details for specific States: NSW, VIC, ACT, WA.

NSW

Greater Sydney, Wollongong, Blue Mountains and the Central Coast are in lockdown from 6pm (AEST) Saturday 26 June 2021 until midnight Friday 16 July 2021. As of 8 July 2021:

If you are a patient at any of our clinics in the affected areas, these are the important points regarding your treatment during lockdown:
Masks need to be worn in all Genea, Genea Elements IVF and Genea Horizon clinics at all times.

  • Fertility treatment is allowed to continue during the lockdown.
  • Medical appointments are allowed to continue as normal, including morning clinic, monitoring and procedures.
  • Diagnostic andrology appointments will restart from Monday 12 July 
  • Bulk billed Ovulation Tracking is on hold for now.
  • Partners and support people cannot attend Morning Clinic or our waiting rooms.
  • Partners and support people accompanying patients for procedures will need to remain in the recovery bay and will not be able to go into the procedure room.
  • Children cannot attend any Genea, Genea Elements IVF or Genea Horizon clinics.
  • If your appointment can be conducted online (for example appointments with Fertility Specialists) please contact them to organise it.
  • Before you come to any Genea NSW clinic, please check the list of affected venues and public transport routes on the NSW Health website and follow the directions given. 
  • Now is the time for extra vigilance concerning even the mildest of symptoms. Please get tested and self-isolate until you receive a negative result. 
  • If you live outside of the NSW lockdown area and plan to come to any Genea clinic within the Greater Sydney area, you need to be aware that NSW Health will require you to adhere to the lockdown once you return to your place of residence.

VIC

Physical distancing remains in place in Victoria so we have had to implement the following COVID-19 Safety Measures in our clinics and day procedure rooms. As of 8 July 2021:

  • Masks need to be worn in the clinic at all times.
  • Partners and support people cannot attend Morning Clinic or our waiting rooms.
  • Partners and support people cannot attend the clinic for scans, IUIs or embryo transfers.
  • Partners and support people cannot attend the day hospital used for Genea Melbourne’s OPUs.
  • Children cannot attend the clinic.

ACT

Physical distancing remains in place in the ACT so we have had to implement the following COVID-19 Safety Measures in our clinic and day procedure rooms. As of 8 July 2021:

  • Masks need to be worn in all Genea and Genea Horizon clinics at all times.
  • Partners and support people cannot attend Morning Clinic or our waiting rooms.
  • Partners and support people (1 per patient) are allowed into the procedure room for ETs an IUIs. OPUs are under sedation therefore the partner/support person is allowed in the recovery bay only.
  • Children cannot attend any Genea or Genea Horizon clinics.
  • If you are a patient at Genea Canberra and you live or work in Greater Sydney, please contact your Nursing Team to discuss your situation if you have not already been contacted.
  • If you are experiencing cold/flu like symptoms please contact your nursing team, do not attend the clinic.

WA

COVID-19 physical distancing restrictions have been lifted in WA. We’d like to reassure you that Genea Hollywood has safety measures in place to protect the health of patients and staff. As of 12 July 2021:

  • If you are due to attend an appointment or morning clinic at any Genea clinic and you are feeling unwell, it’s important you contact us before coming in.
  • Your Nursing Team will ask you key screening questions ahead of procedures and appointments.
  • Masks do not currently need to be worn in Genea Hollywood Fertility clinics.
  • Partners and support people can come to Genea Hollywood Morning Clinic and our waiting room.
  • Partners and support people can come to Genea Hollywood for scans, IUIs and embryo transfers.
  • Children cannot attend any Genea clinic, including Genea Hollywood Fertility and Genea Horizon.

Enhanced safety measures across all Genea clinics
What we need you to do if you’re visiting one of our clinics

If you are due to attend an appointment at any Genea clinic and you are feeling unwell, it is important that you contact the clinic prior to attending.

Please make sure you’ve got your mask on as you arrive at our clinics.

When you arrive at any Genea clinic, you will be asked whether you have any influenza like illness or acute respiratory symptoms such as a cough, shortness of breath or a sore throat.

You’ll also likely be asked to check the list of COVID-19 case locations to ensure you haven’t been to any of the affected venues. All other COVID cautions remain in place.

If you answer “No” to both the health questions and the affected venues list, your temperature will be checked by a Genea staff member using a contactless forehead thermometer. If your temperature is below 37.5 you will be provided a sticker to apply to your clothing indicating you have passed our screening and granted access to the clinic. Please ensure this sticker remains on during your stay at the clinic.

If you answer “Yes” to the health questions OR you have been to one of the affected venues OR your temperature is above 37.5, a number of things will occur:

  • You will be provided with a surgical mask and Department of Health COVID-19 Factsheet;
  • You will also be advised to leave the premises and immediately contact your GP or a COVID-19 Screening Service for further testing and assessment;  
  • You will not be able to return to a Genea site until you have provided your Fertility Specialist and Genea with evidence of your COVID-19 negative result; 
  • Unfortunately this may mean that on the day your treatment or procedure will be postponed or cancelled (including egg collection or embryo transfer).

You may notice some changes in our reception areas, such as signage referring to our interactions with you, as well as hand sanitiser that we request you use upon entry. We’ve also temporarily removed magazines and some of our snacks.

Behind the scenes, we’re also increasing the frequency and level of cleaning in all patient areas including bathrooms, waiting areas and clinical areas. And as you know in our laboratories, your embryos develop in individual chambers in our world leading Geri incubator®, exclusive to Genea.

If you’re ready to get started at Genea, please call 1300 361 795.
 
If you need to speak with your Fertility Specialist about a treatment plan, please get in touch directly with their rooms.
 
If you’ve got a treatment plan but still need to organise your Nursing Interview or your PRC discussion, please speak with your PRC Team to make an appointment.
 
This is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you at that time.

Genea continues to follow the advice of local agencies including the Fertility Society of Australia and the Australian Department of Health.

Enhanced precautionary measures

All Nursing, PRC, and Counselling appointments are being conducted via phone/Microsoft Teams. Most Fertility GP and Fertility Specialist appointments have resumed in-person appointments.

The wellbeing of our patients and staff is always our priority and we ask for your assistance in order for us to continue to provide the best possible care at this time.

We understand that this can be an anxious time and would like to remind you that our Counsellors are here for our patients. You can contact them directly through Reception or by emailing counselling@genea.com.au.

You may notice some changes in our reception areas, such as signage referring to our interactions with you, as well as hand sanitiser that we request you use upon entry. We’ve also temporarily removed magazines and some of our snacks.

Behind the scenes, we’re also increasing the frequency and level of cleaning in all patient areas including bathrooms, waiting areas and clinical areas. And as you know in our laboratories, your embryos develop in individual chambers in our world leading Geri incubator™, exclusive to Genea.

We appreciate your cooperation during this time and please contact your Nursing Team if you have any questions or concerns.

Important notices about clinic changes

Ovulation Tracking - resumed
Ovulation Induction - resumed

Morning Clinic changes at Kent Street

A walk-in Morning clinic runs from 7:00-9:00am. In order to limit the number of people inside Genea (all floor levels) at any given time, there will be a concierge service on the ground floor providing access to these floors to assist with the new social distancing rules.

Nurses will be available in morning clinic to assist with medication teachings. However, for general questions relating to your treatment cycle please contact your Nursing team.
 
Please also note that children will not be allowed onsite at this time.

Bondi monitoring centre

As has always been the case at Bondi Junction, you will need to schedule an appointment for your ultrasound but not for your blood test. Please call 02 8383 4100 to make an ultrasound appointment.

St Leonards monitoring centre

To ensure we keep everyone safe, you will need to schedule an appointment for your blood test and/or ultrasound at Genea St Leonards. From Monday 27 July, please book an appointment for morning clinic bloods and scans.

We need to have appointments for visits at this time because the COVID-19 requirements mean we need to limit the number of people in the Genea St Leonards waiting room at any one time to four (4). If you do not have an appointment, you will need to attend Genea's CBD clinic.

Manly monitoring centre

To ensure we keep everyone safe, you will need to schedule an appointment for your blood test and/or ultrasound at Genea Manly. From Monday 27 July, please book an appointment for morning clinic bloods and scans.

We need to have appointments for visits at this time because the COVID-19 requirements mean we need to limit the number of people in the Genea Manly waiting room at any one time to four (4). If you do not have an appointment, you will need to attend Genea's CBD clinic.


It’s also important to let you know that we are temperature screening all visitors and staff prior to entering our clinics and, to comply with physical distancing measures, at this time partners, support persons and children will not be able to attend blood test or scan appointments with you. Thank you for your understanding as we navigate this very different period.

Genea is actively monitoring COVID-19 updates from the World Health Organisation and the Department of Health and will continue to respond based on best advice from the Australian Government, public health authorities and medical professionals. If there are changes that impact your treatment we will let you know as soon as possible.

Morning Clinic changes at Canberra

In order to limit the number of people inside Genea we will have a maximum of 5 people waiting in our reception area at any one time. After logging on to our CUE system you may be asked to wait outside or in your car and we will contact you when it is your turn.
 
We also respectfully request that partners/support people do not attend morning clinic with you. This is an interim measure to assist with social distancing rules and limiting the number of people entering the clinic.
Please also note that children will not be allowed onsite at this time.
 
There is hand sanitizer located at our reception desk and we ask that you use this immediately upon entering the clinic and then again as you exit.

PGD/PGS results notice

The PGD team at Genea would like to reassure you that despite the unique situation we are currently faced with, our team is continuing to meet expected turnaround times for our patients.

We are able to proceed with the testing of embryo samples as well as the development of PGD single gene tests, while remaining compliant with current federal and state government guidelines.

If you are a patient waiting for your embryo biopsy results, we are reporting these within the stipulated 2-3 weeks for PGS testing and 3-4 weeks for combined PGS and PGD single gene testing.

Please be assured that if you have not yet heard from us we are working hard to get your results to you and will be in immediate contact once they are ready to be issued.

Sydney CBD Pharmacy - Open

The Pharmacy at Genea’s Sydney CBD clinic is now a fully operational pharmacy, dispensing onsite. IVF Pharmacy Services on Level 2 of Kent St is open 7:00am – 5:00pm weekdays and 7:00am to 3:00pm on Saturdays.

Further information and advice

#stopthespread by following official Australian Government COVID-19 health information below.

Australian Government steps to stop the spread of COVID-19Australian Government COVID-19 mental health posterAustralian Government COVID-19 social distancingAustralian Government COVID-19 official app and Whatsapp channel

A dedicated National Coronavirus Helpline (1800 020 080) has been established alongside a suite of reliable sources of information about COVID-19:

  • People are being encouraged to to go online to healthdirect.gov.au/coronavirus to find the information they need and relieve the demand on the helplines.
  • The HealthDirect website is regularly updated from government sources to provide timely and accurate consumer-friendly advice and information.
  • HealthDirect also has a Symptoms Checker - it's an online self-guided tool which has been updated to identify people experiencing COVID-19-specific symptoms and provide advice on what they should do next, such as calling ahead before a visit to a GP or emergency department.
  • Download the Coronavirus Australia app from the Apple App Store and on Google Play, or join the WhatsApp group for updates.

More on treatment options and changes

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