Latest COVID-19 information

COVID safe website badgeUPDATED 18 FEBRUARY 2021

Face masks are now compulsory in a number of indoor settings across Greater Sydney, Wollongong and the Central Coast.
So if you’re visiting one of Genea’s clinics in these areas, we need you to mask up as you enter the clinic and continue to wear it during your visit. Patients visiting Genea’s Melbourne clinic are also required to wear a mask during their visit. Patients visiting Genea’s clinics in regional NSW (other than Wollongong and the Central Coast), the ACT and WA are not required to wear a mark during their visit.

If you live in an area currently under a NSW or Victorian Government stay at home order, please contact your nursing team before coming to a Genea clinic.

Genea is complying with all State Government border restrictions and, as a result, NSW residents cannot attend clinics in the ACT or Victoria (or Western Australia).

Rest assured all of our clinics have undertaken an extensive risk assessment to ensure social distancing measures can be maintained alongside delivering the high-quality care Genea is known for, all while ensuring all patients and staff are kept safe.

If you’re ready to get started at Genea, please call 1300 361 795.

If you need to speak with your Fertility Specialist about a treatment plan, please get in touch directly with their rooms.

If you’ve got a treatment plan but still need to organise your Nursing Interview or your PRC discussion, please speak with your PRC Team to make an appointment.

What we need you to do if you’re visiting one of our clinics

It’s important for you to read this info if you’re due to attend monitoring or an appointment at Genea. As you arrive at one of our Greater Sydney, Wollongong, Central Coast and Melbourne clinics, whack on your mask and squeeze on some hand sanitiser. If you’re going to one of the other Genea clinics, you can do the right thing by using the hand sanitiser provided.

These rules are in place for general visits, consultations, monitoring and procedures. Genea takes the safety of our patients and staff seriously and unfortunately if you are not wearing a mask you will not be permitted into the clinics mentioned above.

If you have a physical or mental illness, condition or disability that makes wearing a mask unsuitable, please call your Nursing team before coming to the clinic to arrange an exemption.

All other COVID cautions remain in place. When you arrive at any Genea clinic, you will be asked whether you have any influenza like illness or acute respiratory symptoms such as a cough, shortness of breath or a sore throat.

If you answer “No”, your temperature will be checked by a Genea staff member using a contactless forehead thermometer. If your temperature is below 37.5 you will be provided a sticker to apply to your clothing indicating you have passed our screening and granted access to the clinic. Please ensure this sticker remains on during your stay at the clinic.

If you answer “Yes” or your temperature is above 37.5, a number of things will occur:

  • You will be provided with a surgical mask and Department of Health COVID-19 Factsheet;
  • You will also be advised to leave the premises and immediately contact your GP or a COVID-19 Screening Service for further testing and assessment;  
  • You will not be able to return to a Genea site until you have provided your Fertility Specialist and Genea with evidence of your COVID-19 negative result; 
  • Unfortunately this may mean that on the day your treatment or procedure will be postponed or cancelled (including egg collection or embryo transfer). 

With regards to increased social distancing measures, Genea has also put in place the following:  

  • Extended morning clinic times with appointments so we request that you contact your Nursing Team for further details;  
  • A limit of one support person to accompany you to your procedure; and 
  • Children will not be allowed on site at any time during the current COVID-19 pandemic. 

If you are due to attend an appointment at Genea and you are feeling unwell, it is important that you contact the clinic prior to attending.

All of our enhanced safety measures remain in place such as temperature checking and hand sanitiser use, and we continue to request that no partners/support persons or children accompany patients to the clinic at this time.

This is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you at that time.

Genea continues to follow the advice of local agencies including the Fertility Society of Australia and the Australian Department of Health.

Enhanced precautionary measures

All Fertility Specialist, Nursing, PRC, and Counselling appointments are being conducted via phone/Skype. Fertility GP appointments have resumed in-person appointments.

The wellbeing of our patients and staff is always our priority and we ask for your assistance in order for us to continue to provide the best possible care at this time.

We understand that this can be an anxious time and would like to remind you that our Counsellors are here for our patients. You can contact them directly through Reception or by emailing

You may notice some changes in our reception areas, such as signage referring to our interactions with you, as well as hand sanitiser that we request you use upon entry. We’ve also temporarily removed magazines and some of our snacks.

Behind the scenes, we’re also increasing the frequency and level of cleaning in all patient areas including bathrooms, waiting areas and clinical areas. And as you know in our laboratories, your embryos develop in individual chambers in our world leading Geri incubator™, exclusive to Genea.

We appreciate your cooperation during this time and please contact your Nursing Team if you have any questions or concerns.

Important notices about clinic changes

Ovulation Tracking - resumed
Ovulation Induction - resumed

Our ovulation tracking and ovulation induction programs have resumed.

Morning Clinic changes at Kent Street

Extended hours and designated timeslots depending on treatment being undertaken. Please attend during the timeslots below (if you are unsure, please contact your nurse)
  • 7:00am – 8:30am Egg Collection Cycle and associated pregnancy test
  • 8:30am – 9:30am Frozen Embryo Transfer Cycle and associated pregnancy test   
  • 9:30am – 10:30am Ovulation Induction, Intrauterine Insemination, off cycle blood tests (cycle start and planned repeat pregnancy tests)
In order to limit the number of people inside Genea (all levels) at any given time, there will be a concierge service on the ground floor providing access to these floors to assist with the new social distancing rules.
Nurses will be available in morning clinic to assist with medication teachings. However, for general questions relating to your treatment cycle please contact your nursing team.
We also respectfully request that partners/support people attending morning clinic with you remain on the ground floor (again this is an interim measure to assist with the social distancing rules).
Please also note that children will not be allowed onsite at this time.

Bondi monitoring centre

As has always been the case at Bondi Junction, you will need to schedule an appointment for your ultrasound but not for your blood test. Please call 02 8383 4100 to make an ultrasound appointment.

St Leonards monitoring centre

To ensure we keep everyone safe, you will need to schedule an appointment for your blood test and/or ultrasound at Genea St Leonards. From Monday 27 July, please book an appointment for morning clinic bloods and scans.

We need to have appointments for visits at this time because the COVID-19 requirements mean we need to limit the number of people in the Genea St Leonards waiting room at any one time to four (4). If you do not have an appointment, you will need to attend Genea's CBD clinic.

Manly monitoring centre

To ensure we keep everyone safe, you will need to schedule an appointment for your blood test and/or ultrasound at Genea Manly. From Monday 27 July, please book an appointment for morning clinic bloods and scans.

We need to have appointments for visits at this time because the COVID-19 requirements mean we need to limit the number of people in the Genea Manly waiting room at any one time to four (4). If you do not have an appointment, you will need to attend Genea's CBD clinic.

It’s also important to let you know that we are temperature screening all visitors and staff prior to entering our clinics and, to comply with physical distancing measures, at this time partners, support persons and children will not be able to attend blood test or scan appointments with you. Thank you for your understanding as we navigate this very different period.

Genea is actively monitoring COVID-19 updates from the World Health Organisation and the Department of Health and will continue to respond based on best advice from the Australian Government, public health authorities and medical professionals. If there are changes that impact your treatment we will let you know as soon as possible.

Morning Clinic changes at Canberra

In order to limit the number of people inside Genea we will have a maximum of 5 people waiting in our reception area at any one time. After logging on to our CUE system you may be asked to wait outside or in your car and we will contact you when it is your turn.
We also respectfully request that partners/support people do not attend morning clinic with you. This is an interim measure to assist with social distancing rules and limiting the number of people entering the clinic.
Please also note that children will not be allowed onsite at this time.
There is hand sanitizer located at our reception desk and we ask that you use this immediately upon entering the clinic and then again as you exit.

PGD/PGS results notice

The PGD team at Genea would like to reassure you that despite the unique situation we are currently faced with, our team is continuing to meet expected turnaround times for our patients.

We are able to proceed with the testing of embryo samples as well as the development of PGD single gene tests, while remaining compliant with current federal and state government guidelines.

If you are a patient waiting for your embryo biopsy results, we are reporting these within the stipulated 2-3 weeks for PGS testing and 3-4 weeks for combined PGS and PGD single gene testing.

Please be assured that if you have not yet heard from us we are working hard to get your results to you and will be in immediate contact once they are ready to be issued.

Sydney CBD Pharmacy - Open

The Pharmacy at Genea’s Sydney CBD clinic is now a fully operational pharmacy, dispensing onsite. IVF Pharmacy Services on Level 2 of Kent St is open 7:00am – 5:00pm weekdays and 7:00am to 3:00pm on Saturdays.

Further information and advice

#stopthespread by following official Australian Government COVID-19 health information below.

Australian Government steps to stop the spread of COVID-19Australian Government COVID-19 mental health posterAustralian Government COVID-19 social distancingAustralian Government COVID-19 official app and Whatsapp channel

A dedicated National Coronavirus Helpline (1800 020 080) has been established alongside a suite of reliable sources of information about COVID-19:

  • People are being encouraged to to go online to to find the information they need and relieve the demand on the helplines.
  • The HealthDirect website is regularly updated from government sources to provide timely and accurate consumer-friendly advice and information.
  • HealthDirect also has a Symptoms Checker - it's an online self-guided tool which has been updated to identify people experiencing COVID-19-specific symptoms and provide advice on what they should do next, such as calling ahead before a visit to a GP or emergency department.
  • Download the Coronavirus Australia app from the Apple App Store and on Google Play, or join the WhatsApp group for updates.

More on treatment options and changes

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