Latest COVID-19 information

COVID safe website badgeUpdated Monday, 29 November 2021
 

The COVID-19 situation across Australia is fluid with differing health directions in each state and territory. We have gathered as much information as possible on the COVID-19 Safety Measures in place in each of our clinics and outlined it below but please remember that this is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you as soon as possible.

We know that this remains a challenging situation and these restrictions may be upsetting for some of you but we thank you for your support. As always, the safety and wellbeing of our patients and staff is of paramount importance. Our highly-experienced Fertility Counsellors are available to support you. You can contact them directly through Reception or by emailing counselling@genea.com.au.

Click through to details for specific States: NSW, VIC, ACT, WA.

NSW

Lockdown has been lifted in NSW, however NSW Health advises continued caution. Some restrictions remain in place for unvaccinated people. As of 29 November 2021:
 
  • Masks remain mandatory at all times whilst onsite at any Genea clinic.
  • Bulk billed Ovulation Tracking is on hold for now.
  • Partners, support people and children cannot attend Morning Clinic.
  • COVID Safe check-ins are still required.
  • We recommend that during your cycle you still try to limit your movement out and about in the community.
  • Now is the time for extra vigilance concerning even the mildest of symptoms. Please get tested and self-isolate until you receive a negative result.
We’re pleased to announce the following changes apply for fully vaccinated patients from Monday 8 November:
 
  • Fully vaccinated patients require just one COVID PCR test, three days before their procedure. 
  • Fully vaccinated partners and support persons are welcome to accompany you to Day Surgery but will also require a COVID PCR test three days before your procedure (but may only enter the procedure room for your embryo transfer).
  • Fully vaccinated partners can produce their sperm sample onsite on the day of procedure. Alternatively, they may produce at home and drop the sample off (if you can bring it to the clinic within 45-minutes of collection).  
  • Fully vaccinated patients and partners/support person will be required to show their vaccination certificate prior to entry to Day Surgery 
  • Fully vaccinated patients and partners/support persons returning from overseas travel, must have a COVID PCR test with a negative result within 24 hours of arriving and on day 7 prior to entering a Genea Clinic. 
For our unvaccinated patients and patients who’ve only had one dose of the COVID vaccine, these safety measures will continue to be in place:
 
  • COVID surveillance testing is still required every three days starting from your first ultrasound through until your procedure.
  • Unfortunately, unvaccinated partners and support people will not be able to accompany you to your Day Surgery procedure and will need to wait offsite. The Day Surgery Team will call your partner or support person to come and collect you when you’re ready to be discharged.
  • Unvaccinated partners providing sperm samples on the day of procedure: collect offsite where sperm samples can be dropped to Genea within 45 minutes of collection. Please speak with your Nursing Team or Reception Team about picking up an at-home sperm collection kit. If you’re not able to achieve the 45-minute time requirement, your partner will need to have a COVID PCR test three days prior to onsite collection. 
  • If there are extenuating circumstances (e.g. mobility, visual or hearing impairment) that mean it’s essential your partner or support person stays with you, please talk with your Nursing Team as soon as possible. Your partner or support person will need to have a COVID PCR test at the same time as you and will be required to isolate until the day of your procedure. Genea will provide COVID test referral forms for both of you.

VIC

Lockdown has ended in Victoria, however, some restrictions remain in place and Victoria’s Department of Health and Human Services advises continued caution. As of 29 November 2021:  

  • Disposable surgical masks (not re-usable cloth) need to be worn in the clinic at all times.
  • All patients are required to provide a negative COVID test within 72 hours before their OPU.
  • Partners and support people cannot attend Morning Clinic.
  • Fully vaccinated partners and support people can attend the clinic for IUIs and embryo transfers.
  • Partners and support people cannot attend the day hospital used for Genea Melbourne’s OPUs.
  • Children cannot attend the clinic.
  • All men are asked to collect sperm samples at home if they live within one hour of the clinic. Female partners can bring the sample to the clinic. Your nurse will discuss this with you prior to your procedure.
  • Please contact the clinic if you have been advised that you are a contact of someone with the virus (close, social, workplace or educational setting). Do not attend the clinic unless you have notified us and followed all directions provided.  
  • Now is the time for extra vigilance concerning even the mildest of symptoms. Please get tested and self-isolate until you receive a negative result. 

ACT

Lockdown has ended in the ACT, however ACT Health advises continued caution. As of 29 November 2021:
 
  • Fully vaccinated patients require a COVID PCR test, two days before their admission to the Day Surgery for their procedure 
  • Fully vaccinated partners and support persons are welcome to accompany you to Day Surgery but will also require a COVID PCR test two days before your procedure (but may only enter the procedure room for your embryo transfer).
  • Fully vaccinated partners can produce their sperm sample onsite on the day of procedure. Alternatively, they may produce at home and drop the sample off (if you can bring it to the clinic within 45mins of collection).  
  • Fully vaccinated patients and partners/support person will be required to show their vaccination certificate prior to entry to Day Surgery.
For our unvaccinated patients and patients who’ve only had 1 dose of the COVID vaccine, these safety measures will continue to be in place:
 
  • Unfortunately, unvaccinated partners and support people will not be able to accompany you to your Day Surgery procedure and will need to wait offsite. The Day Surgery Team will call your partner or support person to come and collect you when you’re ready to be discharged.
  • Unvaccinated partners providing sperm samples on the day of procedure: collect offsite where sperm samples can be dropped to Genea within 45 minutes of collection. Please speak with your Nursing Team or Reception Team about picking up an at-home sperm collection kit. If you’re not able to achieve the 45-minute time requirement, your partner will need to have a COVID PCR test 2 days prior to sperm collection onsite.
The following applies to all patients:
 
  • Disposable surgical masks (not re-usable cloth) need to be worn in all Genea and Genea Horizon clinics at all times.
  • Partners, support people and children cannot attend Genea or Genea Horizon clinics for blood tests or ultrasounds
  • We recommend that during your cycle you try to limit your movement out and about in the community.
  • Now is the time for extra vigilance concerning even the mildest of symptoms. Please get tested and self-isolate until you receive a negative result.
  • Please check the exposure list of affected venues before coming to the clinic
  • If you are experiencing cold/flu like symptoms please contact your nursing team, do not attend the clinic.
  • If you are a patient residing outside of the ACT, please monitor the ACT Government’s list of High Risk LGAs on the ACT Government’s Covid Webpage. Please notify a member of the nursing team if you have been in one of the identified High Risk LGAs particularly if you are un-vaccinated.

WA

COVID-19 physical distancing restrictions have been lifted in WA. We’d like to reassure you that Genea Hollywood has safety measures in place to protect the health of patients and staff. As of 29 November 2021:

  • If you are due to attend an appointment or morning clinic at any Genea clinic and you are feeling unwell, it’s important you contact us before coming in.
  • Your Nursing Team will ask you key screening questions ahead of procedures and appointments.
  • Masks do not currently need to be worn in Genea Hollywood Fertility clinics.
  • Partners and support people can come to Genea Hollywood Morning Clinic and our waiting room.
  • Partners and support people can come to Genea Hollywood for scans, IUIs and embryo transfers.
  • Children cannot attend any Genea clinic, including Genea Hollywood Fertility and Genea Horizon.

Enhanced safety measures across all Genea clinics
What we need you to do if you’re visiting one of our clinics

If you’re due to attend an appointment at any Genea clinic and you are feeling unwell, it is important that you contact the clinic prior to attending.

Please make sure you’ve got your mask on as you arrive at our NSW, ACT and Victorian clinics.

When you arrive at any Genea clinic, you will be required to sign in using the Government QR code check-in app. You’ll then be asked whether you have any influenza like illness or acute respiratory symptoms such as a cough, shortness of breath or a sore throat.

You’ll be asked if you or your household member/s have been notified by the Health Department that you/they are a close or casual contact.
You’ll likely also be asked to check the list of COVID-19 case locations to ensure you haven’t been to any of the affected venues. All other COVID cautions remain in place.

If you answer “No” to the health questions and the affected venues list, you will be provided access to our clinics.

If you answer “Yes” to the health questions you will be provided with a surgical mask and Department of Health COVID-19 Factsheet;

  • You will also be advised to leave the premises and immediately contact your GP or a COVID-19 Screening Service for further testing and assessment;
  • You will not be able to return to a Genea site until you have provided your Fertility Specialist and Genea with evidence of your COVID-19 negative result;
  • Unfortunately this may mean that on the day your treatment or procedure will be postponed or cancelled (including egg collection or embryo transfer).
You may notice some changes in our reception areas, such as signage referring to our interactions with you, as well as hand sanitiser that we request you use upon entry.
 

Behind the scenes, we’re also increasing the frequency and level of cleaning in all patient areas including bathrooms, waiting areas and clinical areas. And as you know in our laboratories, your embryos develop in individual chambers in our world leading Geri incubator®, exclusive to Genea.

If you’re ready to get started at Genea, please call 1300 361 795.
 
If you need to speak with your Fertility Specialist about a treatment plan, please get in touch directly with their rooms.
 
If you’ve got a treatment plan but still need to organise your Nursing Interview or your PRC discussion, please speak with your PRC Team to make an appointment.
 
This is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you at that time.

Genea continues to follow the advice of local agencies including the Fertility Society of Australia and the Australian Department of Health.

Enhanced precautionary measures

All Nursing, PRC, and Counselling appointments are being conducted via phone/Microsoft Teams. Most Fertility GP and Fertility Specialist appointments have resumed in-person appointments.

The wellbeing of our patients and staff is always our priority and we ask for your assistance in order for us to continue to provide the best possible care at this time.

We understand that this can be an anxious time and would like to remind you that our Counsellors are here for our patients. You can contact them directly through Reception or by emailing counselling@genea.com.au.

You may notice some changes in our reception areas, such as signage referring to our interactions with you, as well as hand sanitiser that we request you use upon entry. 

Behind the scenes, we’re also increasing the frequency and level of cleaning in all patient areas including bathrooms, waiting areas and clinical areas. And as you know in our laboratories, your embryos develop in individual chambers in our world leading Geri incubator™, exclusive to Genea.

We appreciate your cooperation during this time and please contact your Nursing Team if you have any questions or concerns.

Important notices about clinic changes

Ovulation Tracking - temporarily paused (except Genea Hollywood in Perth)
Ovulation Induction - resumed

Morning Clinic changes at Kent Street

A walk-in Morning clinic runs from 7:00am - 9:00am. In order to limit the number of people inside Genea (all floor levels) at any given time, there will be a concierge service on the ground floor providing access to these floors to assist with the new social distancing rules.

Nurses will be available in morning clinic to assist with medication teachings. However, for general questions relating to your treatment cycle please contact your Nursing team.
 
Please also note that children will not be allowed onsite at this time.

Bondi monitoring centre

Bondi monitoring centre is currently closed.

St Leonards monitoring centre

To ensure we keep everyone safe, you will need to schedule an appointment for your blood test and/or ultrasound at Genea St Leonards. Please book an appointment for morning clinic bloods and scans.

We need to have appointments for visits at this time because the COVID-19 requirements mean we need to limit the number of people in the Genea St Leonards waiting room at any one time to four (4). If you do not have an appointment, you will need to attend Genea's CBD clinic.

Manly monitoring centre

To ensure we keep everyone safe, you will need to schedule an appointment for your blood test and/or ultrasound at Genea Manly. Please book an appointment for morning clinic bloods and scans.

We need to have appointments for visits at this time because the COVID-19 requirements mean we need to limit the number of people in the Genea Manly waiting room at any one time to four (4). If you do not have an appointment, you will need to attend Genea's CBD clinic.


It’s also important to let you know that we are temperature screening all visitors and staff prior to entering our clinics and, to comply with physical distancing measures, at this time partners, support persons and children will not be able to attend blood test or scan appointments with you. Thank you for your understanding as we navigate this very different period.

Genea is actively monitoring COVID-19 updates from the World Health Organisation and the Department of Health and will continue to respond based on best advice from the Australian Government, public health authorities and medical professionals. If there are changes that impact your treatment we will let you know as soon as possible.

Morning Clinic changes at Canberra

Strict social distancing is in place at Genea Canberra. We may ask for you to wait in the vestibule area of the clinic if the waiting room is busy. We have a concierge in place to assist with COVID screening and social distancing.

We also respectfully request that partners/support people do not attend morning clinic with you. This is an interim measure to assist with social distancing rules and limiting the number of people entering the clinic.

Please also note that children will not be allowed onsite at this time.
 
There is hand sanitizer located at our concierge and we ask that you use this immediately upon entering the clinic and then again as you exit.

PGD/PGS results notice

The PGD team at Genea would like to reassure you that despite the unique situation we are currently faced with, our team is continuing to meet expected turnaround times for our patients.

We are able to proceed with the testing of embryo samples as well as the development of PGD single gene tests, while remaining compliant with current federal and state government guidelines.

If you are a patient waiting for your embryo biopsy results, we are reporting these within the stipulated 2-3 weeks for PGS testing and 3-4 weeks for combined PGS and PGD single gene testing.

Please be assured that if you have not yet heard from us we are working hard to get your results to you and will be in immediate contact once they are ready to be issued.

Sydney CBD Pharmacy - Open

The Pharmacy at Genea’s Sydney CBD clinic is now a fully operational pharmacy, dispensing onsite. IVF Pharmacy Services on Level 2 of Kent St is open 7:00am – 5:00pm weekdays and 7:00am to 3:00pm on Saturdays.

Further information and advice

#stopthespread by following official Australian Government COVID-19 health information below.

Australian Government steps to stop the spread of COVID-19Australian Government COVID-19 mental health posterAustralian Government COVID-19 social distancingAustralian Government COVID-19 official app and Whatsapp channel

A dedicated National Coronavirus Helpline (1800 020 080) has been established alongside a suite of reliable sources of information about COVID-19:

  • People are being encouraged to to go online to healthdirect.gov.au/coronavirus to find the information they need and relieve the demand on the helplines.
  • The HealthDirect website is regularly updated from government sources to provide timely and accurate consumer-friendly advice and information.
  • HealthDirect also has a Symptoms Checker - it's an online self-guided tool which has been updated to identify people experiencing COVID-19-specific symptoms and provide advice on what they should do next, such as calling ahead before a visit to a GP or emergency department.
  • Download the Coronavirus Australia app from the Apple App Store and on Google Play, or join the WhatsApp group for updates.

More on treatment options and changes

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