Genea treatment options during COVID-19
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Updated Friday, 20 August 2021
 
The COVID-19 situation across Australia is fluid with differing health directions in each state and territory. We have gathered as much information as possible on the COVID-19 Safety Measures in place in each of our clinics and outlined it below but please remember that this is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you as soon as possible.

We know that this is a difficult situation and these restrictions are upsetting for some of you but we thank you for your support. As always, the safety and wellbeing of our patients and staff is of paramount importance. Our highly-experienced Fertility Counsellors are available to support you. You can contact them directly through Reception or by emailing counselling@genea.com.au.

Click through to details for specific States: NSW, VIC, ACT, WA and read the full update.

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Fertility GP Bulk-Billed Fertility Assessment

If you’ve been trying to conceive for 6 months but not quite ready to speak with a Specialist, this is the perfect place to start.

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Book a consult with a Fertility Specialist

Whether you’re new to Genea or already have a Specialist, you can book an appointment to talk about your next steps.

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Book your Nursing consult

If you have a treatment plan already, you can take the next step now and speak with your nursing team and patient relationship coordinator tick all the boxes prior to your treatment starting.

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Book a Counselling appointment

We understand that any delay in your fertility journey can be stressful. Our counselling services have been expanded to ensure that we are there for you.

Treatment cycles for new patients

If you’ve been investigating your options but you haven’t selected a Genea Fertility Specialist, you can read through their bios here. Genea's Fertility Advisor is also available by phone or email for assistance making a choice.

Important notices about clinic changes

Ovulation Tracking - temporarily paused (except Genea Hollywood in Perth)
Ovulation Induction - resumed

Morning Clinic changes at Kent Street

A walk-in Morning clinic runs from 7:00-9:00am. In order to limit the number of people inside Genea (all floor levels) at any given time, there will be a concierge service on the ground floor providing access to these floors to assist with the new social distancing rules.

Nurses will be available in morning clinic to assist with medication teachings. However, for general questions relating to your treatment cycle please contact your Nursing team.
 
Please also note that children will not be allowed onsite at this time.

Bondi monitoring centre

As has always been the case at Bondi Junction, you will need to schedule an appointment for your ultrasound but not for your blood test. Please call 02 8383 4100 to make an ultrasound appointment.

St Leonards monitoring centre

To ensure we keep everyone safe, you will need to schedule an appointment for your blood test and/or ultrasound at Genea St Leonards. From Monday 27 July, please book an appointment for morning clinic bloods and scans.

We need to have appointments for visits at this time because the COVID-19 requirements mean we need to limit the number of people in the Genea St Leonards waiting room at any one time to four (4). If you do not have an appointment, you will need to attend Genea's CBD clinic.

Manly monitoring centre

To ensure we keep everyone safe, you will need to schedule an appointment for your blood test and/or ultrasound at Genea Manly. From Monday 27 July, please book an appointment for morning clinic bloods and scans.

We need to have appointments for visits at this time because the COVID-19 requirements mean we need to limit the number of people in the Genea Manly waiting room at any one time to four (4). If you do not have an appointment, you will need to attend Genea's CBD clinic.

It’s also important to let you know that we are temperature screening all visitors and staff prior to entering our clinics and, to comply with physical distancing measures, at this time partners, support persons and children will not be able to attend blood test or scan appointments with you. Thank you for your understanding as we navigate this very different period.

Genea is actively monitoring COVID-19 updates from the World Health Organisation and the Department of Health and will continue to respond based on best advice from the Australian Government, public health authorities and medical professionals. If there are changes that impact your treatment we will let you know as soon as possible.

Morning Clinic changes at Canberra

In order to limit the number of people inside Genea we will have a maximum of 5 people waiting in our reception area at any one time. After logging on to our CUE system you may be asked to wait outside or in your car and we will contact you when it is your turn.
 
We also respectfully request that partners/support people do not attend morning clinic with you. This is an interim measure to assist with social distancing rules and limiting the number of people entering the clinic.
Please also note that children will not be allowed onsite at this time.
 
There is hand sanitizer located at our reception desk and we ask that you use this immediately upon entering the clinic and then again as you exit.

PGD/PGS results notice

The PGD team at Genea would like to reassure you that despite the unique situation we are currently faced with, our team is continuing to meet expected turnaround times for our patients.

We are able to proceed with the testing of embryo samples as well as the development of PGD single gene tests, while remaining compliant with current federal and state government guidelines.

If you are a patient waiting for your embryo biopsy results, we are reporting these within the stipulated 2-3 weeks for PGS testing and 3-4 weeks for combined PGS and PGD single gene testing.

Please be assured that if you have not yet heard from us we are working hard to get your results to you and will be in immediate contact once they are ready to be issued.

Sydney CBD Pharmacy - Open

The Pharmacy at Genea’s Sydney CBD clinic is now a fully operational pharmacy, dispensing onsite. IVF Pharmacy Services on Level 2 of Kent St is open 7:00am – 5:00pm weekdays and 7:00am to 3:00pm on Saturdays.

Read the full COVID-19 update for Genea clinics 

Considering fertility treatment?

You can get started by speaking with our Fertility Advisor. Fill in the form below and we’ll be in touch shortly.
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