Genea treatment options during COVID-19

UPDATED 16 SEPTEMBER 2020

Restrictions on elective surgery were lifted from the week commencing Monday 27 April 2020. As a result, fertility treatment can go ahead as long as the clinic complies with social distancing regulations and other enhanced measures. All of Genea's clinics have now resumed treatment, however please read notices for specific clinics below.

Make the most of your time now and book a Skype appointment

medical notepad

Fertility GP Bulk-Billed Fertility Assessment

If you’ve been trying to conceive for 6 months but not quite ready to speak with a Specialist, this is the perfect place to start.

doctor icon

Book a consult with a Fertility Specialist

Whether you’re new to Genea or already have a Specialist, you can book an appointment to talk about your next steps.

speech bubble icon

Book your Nursing consult

If you have a treatment plan already, you can take the next step now and speak with your nursing team and patient relationship coordinator tick all the boxes prior to your treatment starting.

heart icon

Book a Counselling appointment

We understand that any delay in your fertility journey can be stressful. Our counselling services have been expanded to ensure that we are there for you.

Treatment cycles for new and existing patients

Current patients on cycle

If you are currently undergoing a cycle at Genea, you are able to continue at this time. Your Nursing Team will be in touch to talk you through any changes to procedure or monitoring locations.

Current patients not on cycle

If you are considering treatment, the latest announcement means that you can start your treatment. We ask that you contact your Genea Fertility Specialist to discuss your treatment options at this time. All Genea Fertility Specialists are offering Skype and phone appointments. If you’ve already got a treatment plan, you can go ahead with your Nursing and PRC appointments by Skype and phone.

New patients

If you’ve been investigating your options but you haven’t selected a Genea Fertility Specialist, you can read through their bios here. Genea's Fertility Advisor is also available by phone or email for assistance making a choice.

Important notices about clinic changes

NSW Health advised that all health workers must wear face masks if they're within 1.5 metres of patients. From Wednesday 29 July all patients at Genea clinics in NSW will also be required to wear a mask during their visit. Read more.

Ovulation Tracking - temporarily suspended
Ovulation Induction - resumed

Our ovulation tracking program is temporarily suspended, however our ovulation induction program has now resumed.

Pre-operative COVID-19 testing for all elective surgical patients

The Department of Health and Human Services has advised Genea that as of Wednesday 15 July 2020, all patients living, or working within in a Stage 3 restriction zone or other known hotspot, will need to be COVID-19 tested before being admitted to hospital, including for fertility treatment (IUI, OPU, ET, FET and sperm aspiration).
 
Genea nurses are making contact with all affected patients but if you have any further questions, please contact your nurses.

At Genea’s Melbourne clinic, if patients live, work or have recently visited any of the Victorian postcode hotspots at commencement of cycle if recently tested, they will need to show proof of their negative test result or undertake testing.
  
We thank you all for your understanding and co-operation as we navigate this unusual time and do our best to keep everyone safe and healthy.
 

NSW/ACT border measures

Genea has taken the difficult but necessary decision to restrict patients travelling from Victoria to our NSW or ACT clinics. We will not commence any patients from Victoria at our NSW or ACT clinics for the next month (July 2020). This move is in line with government decision to close the border between NSW and Victoria and requests for people to avoid travel between states. We will monitor the situation and review our position as things change.

Morning Clinic changes at Kent Street

Extended hours and designated timeslots depending on treatment being undertaken. Please attend during the timeslots below (if you are unsure, please contact your nurse)
  • 7:00am – 8:30am Egg Collection Cycle and associated pregnancy test
  • 8:30am – 9:30am Frozen Embryo Transfer Cycle and associated pregnancy test   
  • 9:30am – 10:30am Ovulation Induction, Intrauterine Insemination, off cycle blood tests (cycle start and planned repeat pregnancy tests)
In order to limit the number of people inside Genea (all levels) at any given time, there will be a concierge service on the ground floor providing access to these floors to assist with the new social distancing rules.
Nurses will be available in morning clinic to assist with medication teachings. However, for general questions relating to your treatment cycle please contact your nursing team.
 
We also respectfully request that partners/support people attending morning clinic with you remain on the ground floor (again this is an interim measure to assist with the social distancing rules).
 
Please also note that children will not be allowed onsite at this time.

Bondi monitoring centre – open from Tuesday 9 June

As has always been the case at Bondi Junction, you will need to schedule an appointment for your ultrasound but not for your blood test. Please call 02 8383 4100 to make an ultrasound appointment.

St Leonards monitoring centre - open from Monday 1 June

To ensure we keep everyone safe, you will need to schedule an appointment for your blood test and/or ultrasound at Genea St Leonards. From Monday 27 July, please book an appointment for morning clinic bloods and scans.

We need to have appointments for visits at this time because the COVID-19 requirements mean we need to limit the number of people in the Genea St Leonards waiting room at any one time to four (4). If you do not have an appointment, you will need to attend Genea's CBD clinic.

Manly monitoring centre – open from Monday 25 May

To ensure we keep everyone safe, you will need to schedule an appointment for your blood test and/or ultrasound at Genea Manly. From Monday 27 July, please book an appointment for morning clinic bloods and scans.

We need to have appointments for visits at this time because the COVID-19 requirements mean we need to limit the number of people in the Genea Manly waiting room at any one time to four (4). If you do not have an appointment, you will need to attend Genea's CBD clinic.


It’s also important to let you know that we are temperature screening all visitors and staff prior to entering our clinics and, to comply with physical distancing measures, at this time partners, support persons and children will not be able to attend blood test or scan appointments with you. Thank you for your understanding as we navigate this very different period.

Genea is actively monitoring COVID-19 updates from the World Health Organisation and the Department of Health and will continue to respond based on best advice from the Australian Government, public health authorities and medical professionals. If there are changes that impact your treatment we will let you know as soon as possible.

Morning Clinic changes at Canberra

In order to limit the number of people inside Genea we will have a maximum of 5 people waiting in our reception area at any one time. After logging on to our CUE system you may be asked to wait outside or in your car and we will contact you when it is your turn.
 
We also respectfully request that partners/support people do not attend morning clinic with you. This is an interim measure to assist with social distancing rules and limiting the number of people entering the clinic.
Please also note that children will not be allowed onsite at this time.
 
There is hand sanitizer located at our reception desk and we ask that you use this immediately upon entering the clinic and then again as you exit.

PGD/PGS results notice

The PGD team at Genea would like to reassure you that despite the unique situation we are currently faced with, our team is continuing to meet expected turnaround times for our patients.

We are able to proceed with the testing of embryo samples as well as the development of PGD single gene tests, while remaining compliant with current federal and state government guidelines.

If you are a patient waiting for your embryo biopsy results, we are reporting these within the stipulated 2-3 weeks for PGS testing and 3-4 weeks for combined PGS and PGD single gene testing.

Please be assured that if you have not yet heard from us we are working hard to get your results to you and will be in immediate contact once they are ready to be issued.

Sydney CBD Pharmacy - Open

The Pharmacy at Genea’s Sydney CBD clinic is now a fully operational pharmacy, dispensing onsite. IVF Pharmacy Services on Level 2 of Kent St is open 7:00am – 5:00pm weekdays and 7:00am to 3:00pm on Saturdays.

Considering fertility treatment?

You can get started by speaking with our Fertility Advisor. Fill in the form below and we’ll be in touch shortly.
Start today

Genea Fertility has legal obligations to protect your personal information and to provide you with details about how we deal with this information. Please read our Privacy Policy and Collection Statement.