Our care

Undergoing fertility treatment can be a difficult time so you want to know that you have access to a team of professionals who will go above and beyond to support you, recognising cultural beliefs, different family structures and offering comprehensive emotional support programs.

Often overlooked when considering a fertility clinic, care is a vital part of your treatment and contributes greatly to your emotional wellbeing.

It is also the part that patients talk about long after their journey is complete and recognise that they did not fully understand the importance of care when first commencing their journey.

A dedicated Fertility Specialist

Having one doctor throughout treatment provides a solid base for you to rely on as you make important decisions at each stage of your fertility journey.

At Genea, every patient’s journey starts and ends with a dedicated Fertility Specialist. Your doctor investigates, diagnoses, plans and conducts your procedures every step of the way^*.

Genea believes it is important for you to choose your own doctor and offers doctors across a range of locations and specialties. Find your Fertility Specialist.

A dedicated fertility team

Just like having your own doctor, having access to a team who is familiar with your journey provides great comfort as you move through treatment. Our unique care model means you have a dedicated fertility care team comprising of your Fertility Specialist, nurses, scientists and counsellors, all tailoring your treatment for you and communicating with one another directly to ensure you receive a comprehensive, supportive and personalised experience.

Emotional support and Counselling

Infertility and its treatment is likely to result in a rollercoaster of emotions from anticipation and joy to disappointment and even grief. To help you look after your emotional wellbeing, Genea patients undergoing treatment are offered a counselling service at no cost, through our specially trained fertility counsellors. We encourage patients to see this service as an essential part of our care for you.

Our counsellors offer a highly supportive environment while going through treatment. For example, they run a 5-week Mind Your Own Body program at our Kent Street clinic bringing women together in a supportive environment with patients at the same stage of the fertility journey, helping to better manage stress, anxiety and depression that can often accompany infertility and its treatment.

Find out more or if you're a current patient you can request counselling support here.

Get a second opinion

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What our patients say...

Genea’s patient satisfaction rating is consistently high. Our results reflect the focus we place on personal interactions to deliver a more personalised experience. For example, at Genea, scientists directly discuss the quality and development of embryos in our lab throughout the six days.

It’s our unique combination of science, success and care that means 8 out of 10 patients who started treatment elsewhere wish they came to us first.^**

Frequently Asked Questions

Will I have a dedicated nursing team?

Yes. Each Fertility Specialist has a group of Genea nurses who manage their patients’ cycles at the clinic. Their nursing teams communicate closely with the scientific teams and your doctor. They also communicate with one another directly about your treatment.

Will an embryologist call me whilst my embryos develop in the lab?

Absolutely, an embryologist will call you directly over the six days embryos spend developing in our lab to update you on progress.

Does Genea respect and facilitate different cultural beliefs?

Yes. We respect people’s right to hold their own religious and cultural beliefs. In line with this, we’ve worked directly with communities to develop some acceptable assisted conception programs for different faiths and cultural backgrounds - Christianity (including the Brethren), Islam, Judaism (including supervised Kosher treatment cycles), Hinduism and Buddhism. We also have Fertility Specialists with experience in treating patients from all of these groups. Learn more

Do you have any advice for coping during the two weeks you wait between embryo transfer and the pregnancy test (2WW)?

We understand that the Two Week Wait can be one of the most challenging times for our patients. Our counsellors are available and we have developed a blog to help patients navigate the rollercoaster of emotions experienced while waiting for their pregnancy test. Read more

^* There may be some extraordinary circumstances where your Specialist will need to engage another doctor.
^** Of those patients who responded to the Genea patient survey conducted between 1 January 2017 and 31 December 2017 (223 patients).
^{^}Applicable for Medicare eligible patients. No-out-of-pocket Fertility Assessment is for an initial consultation with our Fertility GP at the Genea Sydney City clinic (Kent Street). Additional costs may be incurred for fertility investigations.