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Policies

Take a read of our main policies around how we handle, store and discard your data. We also give you insight into our policies around sharing your stories, and prompt you to share your feedback with us.

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Genea privacy policy

Privacy is important to us and ensuring your data is secure and handled correctly is crucial. Read our privacy policy to find out more

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Genea collections statement

Privacy is important to us and ensuring your data is secure and handled correctly is crucial. Read our privacy policy to find out more.

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Genea’s charter of patient rights

Genea's Charter of Patient Rights: Your rights to access, safety, respect, information, partnership, and giving feedback. We're dedicated to your well-being.

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Disclaimer

At Genea, our disclaimer emphasises that it's crucial to discuss your options and the information on this website with your doctor before taking any action. Your healthcare professional can provide personalised guidance based on your unique situation.

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Feedback

Good or bad, Genea welcomes your feedback. All feedback is treated confidentially, so please complete the feedback form online or feel free to contact us.

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Modern slavery statement

At Genea, we're dedicated to upholding human rights, ensuring accountability, and addressing modern slavery in our operations under Australia’s Modern Slavery.

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Our policy on sharing patient stories

Our patient's privacy is of utmost importance to us. Read our policy on sharing patient stories and protecting their privacy.

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Ethical Governance

Corporate and Ethical Governance is at the core of the Genea’s approach to its responsibilities to its stakeholders and we pride ourselves on striving to meet the highest standards of ethical and corporate governance.

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Risk Management

To use world’s best practice in Risk Management to support and enhance our activities in all various areas of our organisation.

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Whistleblower Policy

Genea whistleblower policy provides protected reporting for fraud, corruption & misconduct. Confidential channels with legal immunity and support.

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Your privacy choices

We use cookies and tracking tools (pixels) to improve your experience on our website, understand how it's used and support our marketing so we can reach people on their fertility journey. The pages you visit on a fertility clinic's website can reveal information about your health or family plans, so we treat this as sensitive and require your consent. If you select "Accept all", your browsing activity will be used and shared for advertising and analytics. "Reject all" turns off all non-essential cookies and tracking tools. You can also choose separately in Cookie settings. Privacy policy Collection notice
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Privacy preference centre

When you visit our website, we store small pieces of information (cookies) on your browser. These help us understand how the site is used and let us tailor your experience to you. You can choose which types of cookies to allow, click on each category below to find out more and update your preferences. Strictly necessary cookies can't be switched off, they keep the site working properly.
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These cookies enable enhanced functionality and personalisation on our website. They may be set by us or by third party providers whose services we've added to our pages. If you don't allow these cookies, some or all of these services may not work properly.

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These cookies let us count visits and see how the site is used, so we can improve it over time. They help us understand which pages are most popular and how visitors move around the site. All information is aggregated and anonymous. If you don't allow these cookies, we won't know when you've visited our site.

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These cookies are essential for the website to work and can't be switched off. They're usually only set in response to something you do, like setting your privacy preferences, logging in, or filling in a form. You can set your browser to block these cookies, but parts of the site may not work properly. These cookies don't store any personally identifiable information.

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These cookies are set by social media services we've added to the site, to let you share our content with your networks. They can track your browser across other sites and build a profile of your interests. This may affect the content and ads you see elsewhere. If you don't allow these cookies, you may not be able to use these sharing features.

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These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant ads on other sites. They don't store your personal information directly, but rely on uniquely identifying your browser and device. If you don't allow these cookies, you'll see less relevant advertising.

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